Frequently Asked Questions
Everything you need to know about shopping at ALDO.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Returns can be made via mail or at any of our retail locations.
Do you offer international shipping?
Yes, ALDO ships to over 60 countries worldwide. Shipping costs and delivery times vary based on the destination and selected shipping method.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How do I find the right shoe size?
Please refer to our comprehensive Size Guide located on every product page to compare international sizing and find your perfect fit.
Are your products covered by a warranty?
ALDO products are guaranteed against manufacturing defects for a period of 6 months from the date of purchase with a valid receipt.